How to Choose a Reliable Home Security Company

You aren’t just giving your money to your home security provider, you’re trusting your family’s lives to their services. To feel confident in the protection they offer, it’s important to choose a dependable company.

The best way to find the right security company is to research and ask the right questions before making a decision. When you feel comfortable with the quality of their security services, you’ll have more peace of mind about your safety.

Use the tips below to evaluate the security providers you’re considering. Make sure you are happy with the answers you find before trusting the company with your home and family.

1. Ask about their experience and processes

A company might say that they can offer the protection you need, but that doesn’t mean they have the knowledge and experience to keep you safe.

Start by asking each potential provider about the company’s history. Ask questions such as:

  • How long have you been in business?
  • What kind of equipment have you worked with?
  • How long have you offered residential security solutions?
  • How much experience do you and your employees have?

These questions will show if this company has enough experience to keep you safe. Since they will likely recommend the type, number, and placement of devices for your home, you need to know that you can trust their advice.

Be sure to check their certifications. They should follow any local or state laws, including holding any required licenses. If any companies aren’t willing to give this information, do not use them for your home security.

If the company will be installing your system or visiting your home for service calls, check on their employment processes as well. Specifically, ask if the provider conducts background checks for its employees. These installers and technicians will have access to your home, sensitive information, and security system, so it’s important to feel comfortable while working with them.

2. Explore their maintenance and repair policies

Every device and system experiences problems at some point. You’ll hopefully only have simple issues with easy fixes, but that isn’t guaranteed. When you do need help from your security provider, you should know what to expect.

Look into their service policies, paying close attention to terms and costs. If a device malfunctions, will they replace or fix it at no cost? How much do service calls cost? Is the company easy to work with or will you have to fight for every repair?

Some security providers offer service plans for an extra cost. Explore this option to see if the price is worth the hassle it prevents.

3. Look for transparency

When you choose a security company, you are putting your family’s lives, your home, and your belongings in their hands. If they won’t be honest and transparent about the way they operate, do you really trust them to keep you safe?

Look for companies that are upfront about their costs and policies. Everything should be simple and readily available. If you are constantly running into hidden fees and clauses, you will always have to worry about everything else they’re not telling you.

4. Research their products

In addition to the company’s policies and services, look into the products they offer. Search online for the devices you want to purchase from them. Look at the reviews people give each product, as well as any information about recalls or widespread issues.

Your security system can only be as good as the devices within it. Make sure you are getting high-quality equipment with the solution you choose.

5. Learn about moving policies

Unless you plan to stay in your current home for more than a decade, you should consider your security provider’s moving policy.

Some companies, such as Vivint, allow you to move your equipment to your new home. You will have to pay for professional installation in the new home, but there are multiple options that allow you to keep your current plan.

Others, however, require customers who move to sign new contracts and purchase new equipment. You can get discounts on these costs, but it’s still not the best option for short-term renters such as apartment dwellers.

You can’t predict the future, but do your best to anticipate your need for flexible moving policies.

6. See what others are saying

If you really want to know if you can trust a company, look at what its current and former customers say about it. 

Spend some time looking at reviews and other information available online. See what customers say about their equipment, customer service, and overall experiences. Use sources such as Google, Yelp, TrustPilot, and more to measure their quality.

Of course, you can find a few disgruntled customers with unfair accusations for every company. If the security provider struggles to keep its customers happy, however, you’ll be able to find common themes in its reviews. 

You may even be able to get testimonials from the company. These reviews are typically put together by the company, so take them with a grain of salt, but they can still provide helpful information. For a more candid and honest opinion, see if the company will put you in touch with these customers for a one-on-one conversation.

If a provider won’t offer testimonials or speaks negatively about other customers, think twice about working with them. They may be more trouble than they’re worth.

7. Trust your gut

Everyone has a sixth sense about the people and companies they interact with. If you don’t feel comfortable about working with a security provider, for any reason, look for another option. 

Remember, you’re choosing a company to protect your family and home. If you experience an emergency, you should have confidence that they’ll be able to provide the help you need. For greater safety and peace of mind, pick a company you trust.

Ready to find the perfect home security system? Explore our blog for safety tips, ways to save, and more resources for home security.

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