ADT Security 24/7 Professional Monitoring
No one wants to hear their security alarm go off. When it does, it’s important to know that you’re not alone.
ADT’s 24/7 professional monitoring service guarantees that someone is always ready to get you the help you need. Whether you are threatened by an intruder or simply forgot to disarm the system before opening the door, ADT will reach out to make sure everything is okay.
Along with providing quick responses, ADT offers the best professional monitoring services in the industry. It pairs its 145+ years of experience with nine monitoring centers, ensuring help is always just seconds away.
In this guide, we’ll show you why ADT’s monitoring team is the best in the country and how you can benefit from this service.
Key Takeaways
- ADT offers a 24/7 professional monitoring service with every home security system
- The company has nine monitoring centers and thousands of monitoring agents, providing the industry’s best service
- If your alarm or safety sensors are triggered, the monitoring team will quickly send emergency services to your home
- You can’t use an ADT system without a monitoring plan, but you have multiple plans to choose from
Pros and Cons
Pros
- Nine monitoring centers offer industry-best redundancy and reliability
- ADT doesn’t outsource its monitoring, so you’ll always speak with highly-trained agents
- One of the industry’s best response times
- Monitoring includes panic and duress situations
Cons
- Can be pricey
- Monitoring is required to use your equipment
What does professional monitoring mean?
Many top security providers offer professional monitoring services to their customers. With this service, the provider actively monitors your security system for any alarms. The size of the monitoring team varies by company, with some providers outsourcing this service to third-party centers.
ADT employs and trains all of its agents to ensure the highest quality of service and support. It has nine monitoring centers around the country. This number of monitoring centers guarantees that the team is always able to react to emergencies. Even if a power outage or natural disaster closes one center, the other eight will continue to get customers the help they need. This level of redundancy isn’t offered by any other security provider.
Though ADT has more customers than any other security company, they have hired thousands of expertly trained agents to make sure they can respond immediately to every alert.
When one of your sensors is tripped or a safety alarm detects a threat, your security system will send a signal to ADT’s monitoring center. An alert will instantly pop up to an available agent, who will try to make contact with you. If they can’t get in touch or you indicate that you need assistance, the agent will send local emergency responders to your home.
What is the difference between professional monitoring and self monitoring?
Some security systems don’t include a professional monitoring service. This means that your solution is self-monitored. Rather than relying on a team, you will have to watch over your system by yourself. If something triggers your system, you will have to call 911 to get any help.
These systems typically help by sending emails, texts, and mobile notifications when your alarm goes off. If you aren’t at home and aren’t paying attention to your phone, however, you may not see the alert until after your home’s been burglarized or damaged.
Given the cost of most home security systems, you shouldn’t have to pay to be responsible for your own emergency responses. Choosing a provider that offers professional monitoring means leaving the responsibility to the pros. You’ll have more confidence in your security and the speed of response you need.
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What is professional monitoring with ADT?
Every ADT home security system includes its professional monitoring service. This means that a trained agent is watching over your system 24/7, every day of the year.
In the event of an emergency that requires an emergency response, the agent will see the alert from your system and send assistance within about 30 seconds. Depending on where you live, that response time may be faster or slower.
When the agent attempts to get in touch to make sure it isn’t a false alarm, they will either call your phone or try to communicate through the ADT Command control panel. You can select your preferred method of contact in your system’s settings.
The monitoring service includes several features that are designed to protect customers against a variety of threats.
24/7 professional monitoring
This is the main and most basic part of this service. It ensures that someone is always able and ready to respond to your needs. ADT’s monitoring agents don’t assume that any alerts are false alarms. Instead they treat every situation as a real threat.
If they can’t get in touch immediately, they will connect with the appropriate local services. Fire and rescue services or local law enforcement will be at your home to resolve the situation quickly.
Monitoring services are especially important when you are out of town or away from home. ADT will make sure your home is protected while also keeping you in the loop. If your family or pets are home, you can keep them safe no matter where you may be.
Intruder situations
Even with a home security system, your home may still be invaded by burglars and intruders. If you leave a door open or forget to arm your system, they may be able to find a way inside. They might also be able to force you to disarm the system before it triggers a response from the monitoring team.
In these scenarios, the perpetrators will sometimes hold you and your family hostage. They may force you to disarm or shut off your system to prevent or delay rescue.
ADT has built a duress function into its system to make sure you can still get help in intruder situations. When the professional installer comes to the house to set your equipment up, they can show you how to find the duress code in your settings. You can then memorize the simple code so you’re prepared for any situation.
Instead of typing your typical passcode, you will enter the duress code into the ADT Command control panel. This will immediately send a silent alarm, telling the monitoring agent that it isn’t safe to call you or attempt to speak through the control panel’s speakers. It will also contact the police to tell them that you need immediate assistance.
The default duress code is used for every control panel and has been shared online, so you may want to reset it to a custom code. You can access this option in the settings section on your control panel.
Your control panel is also equipped with a panic button. Pressing this button immediately connects you to a monitoring agent. You can then share the situation and ask them to send emergency responders to your address.
Safety alerts
Your safety alarms, including smoke detectors, carbon monoxide detectors, and flood detectors, will sound an alert when they sense an environmental danger. Without a professional monitoring service, however, you would be left to get help on your own, wasting precious time.
Adding smart safety alarms to your security system ensures that you aren’t the only one that knows about the situation. These devices feature the latest technology, so they can detect the problem early. The monitoring team may be able to send emergency services before you’re even out of the house.
Since you know that help is on the way, you can focus on protecting your family and property. You can make sure everyone is out and safe. If someone needs medical attention, you can focus on supporting them until the ambulance arrives.
In the event that the alarm was set off by burning food or another minor inconvenience, the monitoring team will still check in to make sure everything is okay.
Medical emergencies
Though your system is intended for security and environmental threats, you can also use it to get help for medical emergencies.
Let’s say you live with an elderly loved one. If they were to get hurt while you’re away, they might not be able to reach a phone to call you or 911. They can instead use voice commands or the control panel to connect with the monitoring center.
The agent will get in touch with emergency services to make sure your loved one gets help quickly. They will also call you to let you know what happened.
How much does ADT monitoring cost?
ADT offers several professional monitoring plans. Each provides support for different types of equipment, so you will have to choose the plan that works with the devices you’ve chosen.
Traditional Package
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Remote Package
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Control Package
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Video & Automation
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Though the plan that comes with your system varies by equipment type, the quality of your monitoring service remains the same. Every customer will get the same high level of service and care. When it comes to emergency responses, ADT prioritizes every customer the same.
Can I still use my ADT system without monitoring?
No, you have to be an active ADT customer to use your home security system. Your door and window sensors may still trigger an alarm, but the control panel can’t communicate with the monitoring centers without an active subscription. This means that no one will be able to contact local first responders if your alarm goes off.
It’s also important to note that many of your ADT devices won’t work without active service. Much of your equipment, including your cameras, can’t operate at all if they aren’t connected to a functioning system.
Why is alarm monitoring important?
You never know what will happen during an emergency situation. If your phone is broken, dead, or otherwise unavailable, you won’t be able to get the help you need.
Alarm monitoring guarantees that someone is always keeping an eye on your safety. Since you’ve already invested a considerable amount into your home’s protection, here’s why this service is worth the extra cost.
Stay informed
Given the extensive connectivity offered by cell phones and the internet, it’s easy to assume that you’ll always know when something important happens. Unfortunately, that’s not always the case.
There are many times throughout the day when you set your phone aside. You might leave it in your office while chatting with a coworker. It might malfunction or die, often when you don’t have a way to charge it. You might also leave it in the car or turn off notifications, particularly if you’re on a plane or in a meeting.
In these scenarios, you may not get the alert about your alarm until it’s too late. The monitoring team will be the only ones who are aware of the problem and able to respond quickly.
When you are able to get to your phone, ADT can share what happened and direct you to someone who can help you with the next steps.
Have help waiting
As discussed above, you may not always be able to get help on your own. In these cases, the professional monitoring team may be the only thing that can save you from serious threats.
In the event of a hostage situation, you are at the mercy of the intruder. You won’t be able to call for help, even if your phone is available. You can only hope that they’ll leave you and your family unharmed when they leave.
If your house catches fire, similarly, you may not have the time to grab your phone while you’re trying to get everyone out. Without neighbors nearby or access to a phone, you’ll have to wait to get assistance until someone notices the fire.
In these scenarios, your professional monitoring team has your back. They can respond to your duress message or your safety alert, quickly working to send help your way. No matter what happens, you won’t have to deal with these emergencies on your own.
Enjoy reliable assistance
Security providers with fewer monitoring centers and agents risk overwhelming their teams. If a customer’s security system sends an alert while everyone is occupied, the emergency response may be delayed by seconds or minutes. The person on the other end of the line may not have that much time to waste.
ADT eliminates this risk with its significant response capabilities. In any circumstance and at any time, someone will be available to handle your alert. Even if multiple of its nine monitoring centers are experiencing issues, there will still be a large team ready to act.
Full security peace of mind
When your home lacks a security system, every noise might mean a break-in. Fearing that you left your door unlocked isn’t just an inconvenience, it’s a serious risk that may result in your harm.
These fears and concerns increase if you have children at home while you’re out. You have to constantly think about their safety and worry that you’ve missed something important.
If you do get a security system but it lacks a monitoring service, you will still have to carry the weight of your home and family’s protection.
ADT has designed its protections and services to give you full confidence in your safety. It uses its vast experience and industry-leading solutions to make sure that you are always protected from any threat.
You can depend on ADT and its professional monitoring service to keep your family safe, enjoying less stressful and more carefree life.
