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About Vivint
Vivint combines innovation and home security to provide a smart solution for safety. Using its security system means getting top-of-the-line equipment, easy smart home automations, and exceptional service. You can customize the perfect system for your home and needs, finding peace of mind in your security solutions.
Founded in 1999, Vivint’s wireless system includes both the best of innovative technologies and best-practice security practices such as professional installation, 24/7 monitoring, and free consultations.
This guide will show you why Vivint is one of the top choices for home security and how you can benefit from its services. From pricing to equipment to smart home options, keep reading to learn everything you need to know about Vivint security systems.
Key Takeaways
- Vivint’s high-end equipment, smart home integrations, and customizations make it one of the best home security solutions on the market
- Affordable monthly monitoring costs and flexible payment options balance its high equipment prices
- Your Vivint system uses a Smart Hub, high-rated mobile app, and smart device integrations to offer convenience and control from anywhere
Pros and Cons
Pros
- Flexible pricing, including upfront or financed payment plans
- No additional activation or installation fees
- Professional installation, maintenance, and set-up guidance
- Affordable 24/7 professional monitoring
- High-quality, innovative equipment
- Endless customization options
Cons
- High equipment costs
- Limited integrations with third-party smart devices
What does Vivint Offer?
Choosing Vivint means getting a full-service home security system, controlled through its Smart Hub. Along with professional installation and monitoring, you will receive high-end smart devices, an easy-to-use app, and the ability to choose the plan that works best for your home and budget.
Before you start using Vivint’s services, you can sign up for its free security consultation. A security expert will visit your home to walk you through your options and identify the best plan for your home. You can use this visit to ask questions, explore Vivint’s solutions, and make sure all of your needs are covered.
Security solutions
This security provider uses a variety of sensors to prevent and detect break-ins. It also offers equipment to detect emergency situations, such as floods, carbon monoxide leaks, and smoke. The sensors and detectors you can choose from include:
- Carbon monoxide detectors
- Door/window sensors
- Flood sensors
- Freeze sensors
- Glass break detectors
- Motion sensors
- Recessed door sensors
- Smoke detectors
Security cameras
Home security cameras let you keep an eye on your home, even when you’re away or asleep. Vivint offers a variety of indoor and outdoor cameras to fully cover your house and yard. While its indoor cameras are fully wireless, the hybrid wiring used for its outdoor cameras provides dependable wired power with wireless connectivity.
You can also use Vivint’s Smart Drive with your security camera system. This device stores all of your footage for 30 days and automatically marks events within each video for easy viewing.
Vivint offers:
- Ping Indoor Camera
- Vivint Doorbell Camera Pro
- Vivint Outdoor Camera Pro
Emergency assistance
You can use your security system to request help during life-threatening events. A medical alert fob, for instance, sends emergency services to your home when you’re unable to get to a phone. If you experience a home invasion, you can use a set duress code in your Smart Hub to alert Vivint to the situation and request assistance. Your key fob, mobile app, and Smart Hub are also equipped with a panic function for use in similar situations.
Vivint’s intelligent equipment is also designed to proactively assist in emergencies. During a fire, for example, your smart smoke detector will shut down the airflow in your home to help smother the flames while you wait for the fire department.
Benefits of choosing Vivint
1. Moving with a Vivint security system
When you love your home security system, moving is often a hassle. Thankfully, Vivint makes it easy to bring your system to your new home. It offers three options:
- Get a new security system – Start fresh with new equipment. You won’t have to remove or move anything, you’ll just have to set up a new plan at your new home.
- Move your equipment yourself – Vivint will send you a new starter kit for your new home, but you can also choose to remove and bring any of your current equipment with you. You can skip the equipment costs with this option and only pay $149 for professional installation.
- Request professional removal and installation – Prevent the hassle by having Vivint remove and reinstall your current equipment for $298. Your plan stays the same, but you will receive replacements for door locks, thermostats, and doorbell cameras (if you have them) and can upgrade your other equipment for additional fees.
Have a gap between your move-in and move-out dates? No problem! If you qualify, Vivint will hold onto your equipment until your home is ready.
2. Lifetime warranties
All of your equipment comes with a lifetime warranty. If any of your devices break, Vivint will repair or replace them to keep your system in peak condition.
3. Automatic emergency contact alerts
If any part of your system is triggered, Vivint will reach out to check for false alarms. If you don’t answer through your Smart Hub or phone, the company will reach out to your emergency contacts to alert them to the situation and try to reach you.
Compare Vivint Home Security Packages
When it comes to Vivint’s cost, the old adage, “You pay for what you get” rings true. This option is one of the more expensive offerings on the market, but its value matches its price.
Vivint balances its overall costs with flexible pricing options. It also splits the equipment and monitoring costs so you can choose the plans that best fit your budget.
All Vivint Packages Include
24/7 Professional Monitoring
Professional Installation
Award-Winning Support
Mobile App
Vivint Starter Package
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Vivint Premium Package
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Vivint Premium Plus Package
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If you don’t want to pay for the full cost of the equipment upfront, you can finance it through a Vivint Flex Pay plan, possibly with as little as $0 down. This locks you into a 42 or 60 month contact, which requires monthly equipment payments on top of monitoring fees.
Paying for your equipment upfront, however, frees you from any contracts.
Whichever payment method you choose, you won’t have to pay any activation fees to start using your security system.
Monthly monitoring fees
Though Vivint’s equipment costs are higher than average, you will pay a typical price for its professional, 24/7 monitoring service. You can only use your system with this monthly service, so don’t plan on using just the equipment, as you could with a system such as ADT.
Vivint’s professional home security monitoring service ensures that someone is always keeping an eye on your home and available to help when you need it. When an alarm is triggered, a security specialist will reach out immediately to check in about the situation. If you request help or don’t answer, the team will dispatch emergency services to you. You will also receive a notification on the app whenever your system is triggered.
Professional installation
Every plan has professional installation services built into the price. If you choose to take your system with you to a new home, however, you will have to pay a $149 installation fee.
Add-ons and upgrades
Vivint’s customization options is one of its best features. After choosing an equipment package, you can add numerous devices for a more robust system. Some add-ons integrate with third-party smart devices, such as Google Home, to create a more secure, connected home.
Other integrations provide extensive convenience, including:
- Element Thermostat
- Garage door controllers
- Lamp modules
- Nest L Thermostat
- Nest E Thermostat
- Smart door locks
- Smart Drive
- Vivint Car Guard
How Vivint compares to the competition
As mentioned, Vivint’s smart, high-end devices generally cost more than most security equipment. Its flexible pricing options and smart home integrations, however, make it one of the industry’s top choices.
Vivint vs ADT
Though Vivint can’t yet match ADT’s history and market share, it offers more monitoring features for less. Vivint’s packages cost more overall, but you won’t have to pay an installation fee or be locked into a contract if you don’t want to be, as you would with ADT.
If you live in a rural area with spotty cell and internet service, ADT’s landline-wired option is the better choice. Vivint is only available with wireless connections.
Both companies charge more for smart automation. ADT offers more third-party integrations, but Vivint’s has more innovative smart solutions.
All-in-all, ADT is more budget-friendly for basic security services, if you don’t mind the contract. For more customization options, we’d choose Vivint.
Vivint vs Frontpoint
The biggest difference between these providers is that Frontpoint only offers DIY installation and Vivint only allows professional installation. Less handy folks may struggle to get the full benefits of their Frontpoint system if they aren’t able to install or use it correctly. If you have a large home or property to monitor, getting your system set up may be more hassle than it’s worth.
Since it’s a DIY system, however, Frontpoint’s system can move with you to any home without extra costs or hassle. Vivint has several options for moving with your security system, but you will have to pay a removal and/or installation fee.
You will never have to sign a contract with Frontpoint, but that also means you have to pay for your equipment upfront. Vivint offers both upfront and contract financing options, though their equipment costs are higher overall. Vivint’s technology costs may be higher, but Frontpoint charges more for monthly monitoring services.
Both companies provide similar security features, including wireless connectivity, live streaming, and mobile app controls. Vivint has better home automation technology, but both offer smart home integrations.
If you rent, plan to move soon, or own a small home, Frontpoint may be a better fit. For more flexible and cheaper pricing options, Vivint is the best choice. If you are unsure about using a security system, consider using Frontpoint’s 30-day trial. At this time, Vivint doesn’t offer a trial period.
Deals, promo codes, and discounts
Vivint offers some perks, such as free security consultations, free quotes, no activation fees, and installation included with each package, year-round, but you may also find additional discounts on your purchase. In the past, Vivint has offered Cyber Mondays deals such as a free doorbell camera with purchase or discounts on its services.
These promos are rare, so we recommend asking your Vivint representative about available discounts, but not relying on them for your purchase.
Smart home automation and voice control
Every Vivint system includes its Smart Hub control panel and the option for built-in smart home integration capabilities. It connects seamlessly with several smart devices, including:
- Amazon Echo
- Google Home
- Nest thermostats
- Philips Hue lighting
Vivint has created an extensive lineup of smart devices that you can add on to your system. Since it has its own line of smart products, however, its system has limited third-party compatibility. You can integrate Z-wave devices, but any other products will have to be from the list above. If you have already created your own network of smart devices, you will have to use Vivint replacements.
Once your smart system is active, you can use either Google Assistant or Amazon Alexa to control it. Use voice commands to control lighting and set the thermostat at the perfect temperature.
These smart home features are Vivint’s defining offerings and part of what has made them a top choice for modern home security.
Vivint Smart Hub
From the most basic to the most complex Vivint systems, everything can be easily controlled and monitored through the touchscreen Smart Hub. During the on-boarding process, your installer will show you how to use the device so you can have confidence in your system, no matter how technologically savvy you are.
All of your sensors and devices communicate directly with this control panel. You can watch live or recorded videos from any cameras, see which sensors were tripped, and control any of your smart home equipment. If you lose power, the 24-hour backup battery ensures that your system stays active.
In an emergency, you can trigger the alarm through your Smart Hub. It offers two-way communication, so you can answer the door with your video doorbell, connect with Vivint’s monitoring team, and speak to first responders directly through the device.
Prefer keypads? Add Vivint Keypad to your system for another way to arm/disarm your system and contact emergency assistance.
Smart cameras
There are three security cameras that are available with Vivint’s system, the Ping Indoor camera, Outdoor Camera Pro, and Video Doorbell Pro.
Ping Indoor camera
The Ping camera offers motion-detecting sensors that send you an instant notification when activated. You can use your Smart Hub to set the detection zone or zones for each camera. Whenever it detects motion, it will record a 20-second video.
With this camera’s Two-Way Talk feature, you can easily speak to anyone in the room from the app or Smart Hub. You can also use the Callout feature to request a video call from anyone who has the app.
Vivint’s cameras offer a variety of customization options, part of the reason for its high prices. Additional features include:
- Night vision
- Privacy Mode, which closes the shutter and disables the live video stream
- Custom actions that allow you to schedule recordings, set conditions to trigger recordings, and control when Privacy Mode is enabled
- 10x zoom feature in live and recorded videos
- Video quality, brightness, and contrast control
Outdoor Camera Pro
This camera uses hybrid wiring to provide power without being limited by proximity to an outlet or needing battery changes. It offers 4K HDR video quality and a 3x zoom.
You can set a tripline boundary that automatically activates the camera when this line is crossed. The camera will also whistle to alert intruders to its presence. Lingering for a certain duration, which you can set in the app, will set off a loud alarm to alert everyone nearby to the unwanted presence.
Additional features include:
- Night vision
- Advanced analytics that minimize false alarms
- Custom actions for scheduled activation, conditional recording, and more
Video Doorbell Pro
Along with motion-activated alerts and recordings, you can use this camera to answer the door through your phone. When it is triggered, the camera will record as long as the motion continues to capture the full event. The tripline boundary, advanced analytics, and sensitivity settings help you minimize false alarms without weakening your security.
Smart Sentry Package Detection is one of this camera’s best features. It detects when a visitor leaves a package and sends you an instant notification. It also has a feature to protect your packages from thieves. Additional security deterrents include an alert whistle and the option to activate a siren through the app.
You will also enjoy:
- Two-Way Talk
- Amazon Alexa and Google Assistance integrations
- 3x zoom
- Night vision
- Customizations including doorbell chime options, setting conditions for when the camera should record a clip, and options to delete or upload your clips from the app
Kwikset Smart Locks
Smart locks use keys, numbered codes, the app, and voice commands to unlock. You can use them to enter your house when you’re locked out, let people in while you’re away, and activate the locks if you forgot to when you left. You’ll also get notified if your doors are left unlocked for further peace of mind.
Custom options include conditional commands, such as disarming your system when the door unlocks.
Smart lighting
Connecting your system to Philips Hue smart light bulbs allows you to control your lighting with your app, Smart Hub, and voice commands. You can set your lighting to your schedule to save energy and control it while you’re away. If you plug lamps into Vivint Smart Plugs, you can also enjoy smart controls for these lights.
Smart thermostats
Vivint security systems integrate with Element, Nest L, and Nest E Thermostats. These devices do more than offer control through your app, Smart Hub, and voice commands. Smart thermostats adjust heating and cooling to your schedules, GPS location, and outdoor conditions. Nest Thermostats can also activate when they sense motion in the home.
Automated smoke detectors
When your Vivint smoke alarm detects smoke, it will instantly notify the monitoring team so they can get in touch with you and the fire department. Incredibly, this device will also stop airflow within your house to starve the fire until the first responders arrive.
Smart garage controller
This remote device uses smart sensors to let you know when you’ve left your garage door open or someone has tampered with it. Easily open or close the door as needed from your phone.
Car Guard
Extend security to your vehicle with this plug & play device. It connects to your lights and outdoor cameras, activating both if it detects car thieves. You can also use it to open and close your garage door.
More importantly, Vivint Car Guard uses GPS tracking, maintenance alerts, and dangerous driving detection to keep you and your loved ones safe on the road. If you have teens or elderly drivers, this is a great way to keep an eye on them while they’re traveling.
Vivint’s mobile app
This app has some of the highest ratings in both the Google Play and Apple app stores. Every plan includes app access, so you can control your system from anywhere, at any time. It’s available on smartphones, iPads, and Apple Watches and works with both Google Assistant and Amazon Alexa for maximum convenience.
You can access and control every device connected to your Vivint security system through the app. Arm/disarm your system, view live feeds from your cameras, and adjust your smart devices. The app sends instant notifications for every alert, change, and potential hazards, such as an unlocked door or open garage.
As always, Vivint allows extensive customization, including setting schedules for your devices, creating conditions, and assigning permissions for each profile. Additional features include:
- Opening and closing garage doors
- Locking and unlocking doors with smart locks
- Turning off outlets
- Viewing recorded footage
- Adjusting lights, temperatures, and other smart devices
- Connecting to Vivint’s monitoring service
- Speaking through two-way camera communication
- Viewing data from your security system, including devices such as Car Guard
Customer service
Early in its history, Vivint gained a reputation for poor customer service. Since its revamp in 2011, however, it has made customer satisfaction a top priority. Along with high app store ratings, this security provider has received numerous awards for its customer service. If you ever have an issue or question, you can reach Vivint’s 24/7 customer support team for help.
Who should use Vivint?
If you want an option that lets you customize your devices to fit your specific wants and needs, Vivint is the best security system for you. Using a security provider that integrates the best of smart home technology is another top reason to choose Vivint.
While this high-end equipment can be pricey, the reasonable monthly monitoring fees and financing option make it affordable for most families. Plus, with the extensive features and control that come with this system, it is worth the investment.
Vivint Frequently Asked Questions (FAQs)
No, Vivint security systems must be professionally installed by company installers.
Vivint uses wireless connectivity, so you will need internet service but not a landline. Its outdoor cameras feature a hybrid wiring design to provide hardwired power with wireless connectivity.
Installation is included in every Vivint package. If you want to move with your system, however, you will have to pay a $149 installation fee.
No, you won’t have to sign a contract if you choose to pay for your equipment upfront. If you want to finance your equipment with monthly payments, however, you will need to sign a four- or five-year contract with Vivint.
No, you cannot use Vivint security equipment without a professional monitoring plan.
Vivint’s monthly monitoring service starts at $19.99 per month for its lowest-tier plan. You can also choose a plan with more features for higher prices. You will also need to pay for the equipment you choose for your system, either upfront or in monthly installments. For more information about Vivint’s cost, call our Vivint experts at .
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What Customers Are Saying About Vivint
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